Contact

Questions about your calorie estimate, food recognition results, pricing, refunds, or privacy? Email us and we’ll get back to you as soon as we can.

Email Support

Contact FAQs

How do I get the most accurate calorie estimate?

Use a clear food photo with the full plate visible in bright, even lighting. Include sides, sauces, and drinks. Keep angle and distance consistent if you are comparing meals over time.

Why can results change between similar food photos?

Small changes in angle, lighting, hidden ingredients, and portion visibility can shift the estimate. This tool is directional and works best with consistent photo setup.

Are my food photos stored or sold?

Photos are processed to generate your estimate. We do not sell your photos. Processing may involve trusted infrastructure providers, and we aim to minimize retention wherever possible.

What should I include in a support email?

Include what happened, the device/browser used, and a screenshot if there is an error. If it is billing-related, include your receipt email so we can resolve it faster.